Shipping Policy

Age Reminder: Our products are intended for adults 21+. You confirm you are 21+ at checkout, and we require Adult Signature (21+) at delivery where the law calls for it.

Where We Ship

• United States only. We currently ship to U.S. addresses, subject to state and local restrictions.
• No international shipping at this time.
• All 50 states and D.C. Some states require an Adult Signature (21+) at delivery; see our State Shipping Restrictions page for the list and the carrier fee.

Order Processing Times

• Orders are processed Monday–Friday (excluding holidays).
• Typical processing time: 1–2 business days. During launches or promotions, allow 2–4 business days.
• Orders placed after the daily cutoff may begin processing the next business day.

Shipping Methods & Carriers

• We ship via USPS Ground Advantage. Typical transit is 2 to 5 business days after your order ships.
• Transit times begin after your order ships and vary by destination and carrier service.
• Once a package is accepted by the carrier, delivery timelines are outside our control (weather, carrier volume, etc.).

Rates & Free Shipping

• Free Shipping on orders $48+ (after discounts, before tax) where available.
• Orders below the threshold pay a flat $10 USPS rate.
• Certain services (e.g., Adult Signature 21+) may carry an additional fee where required by law.

Age Verification & Adult Signature (21+)

• You confirm at checkout that you are 21 or older and enter your date of birth; our server checks it and keeps only the confirmation. Orders we believe were placed by or for someone under 21 are cancelled and refunded.
• Adult Signature (21+) may be required at delivery. A government-issued photo ID must be presented to the carrier.
• If delivery is attempted and no eligible adult is available, the carrier may attempt a second time or return the package. Reship fees may apply for returned packages.

Address Accuracy & Changes

• Please confirm your shipping address at checkout.
• We cannot redirect packages once in transit. If an order ships to an incorrect or incomplete address provided at checkout and is returned, we can reship to a corrected address; additional shipping charges may apply.

PO Boxes, APO/FPO/DPO

• PO Boxes: Most USPS services deliver to PO Boxes. Adult Signature services may require a physical address—if so, we’ll contact you.
• APO/FPO/DPO: Currently not supported due to product category and carrier restrictions.

Tracking

• You’ll receive a shipping confirmation email with tracking once your order ships.
• Tracking updates may take 24–48 hours to appear after label creation.

Delivery Issues (Lost, Stolen, Damaged)

• Damaged or incorrect items: Contact [email protected] within 7 days of delivery with your order number and photos of the packaging and contents. We’ll investigate and, if verified, replace or refund at our discretion.
• Marked delivered but not received: First, check with household members, neighbors, and your local carrier office. If still missing after 2 business days, email support— we’ll assist with a carrier trace.
• Lost in transit: If tracking shows no movement for 7+ days, contact support. Resolutions depend on carrier results; we may replace or refund at our discretion.

Split Shipments & Backorders

• To get available items to you faster, we may split shipments at no extra charge.
• If an item is backordered after you purchase, we’ll notify you and offer a new ship date, a comparable substitution (with your approval), or a refund for the affected item.

Cancellations & Holds

• Orders can be cancelled before they ship by contacting support. Once shipped, please use the Returns & Refunds process (unopened items only).
• We may place a hold or cancel an order for age-verification failure, payment issues, suspected fraud, or state shipping restrictions.

Holidays & High-Volume Periods

• During holidays, launches, and promotions, processing and transit times may extend. We appreciate your patience while carriers handle increased volume.

Taxes & Fees

• Applicable sales and excise taxes are calculated at checkout based on your shipping address.
• Some jurisdictions require an Adult Signature fee; if applicable, it will be shown at checkout.

Questions?

Email [email protected] with your order number and we’ll be glad to help.