Legal

Privacy Policy

This Privacy Policy explains what Stokes Picks LLC ("Stokes," "we," "us," or "our") collects when you visit stokespicks.com (the "Site") or buy from us, why we collect it, who we share it with and the choices you have. It should be read together with our Cookie Policy.

Age Reminder: Our Site and products are intended for adults 21+. We do not knowingly collect information from anyone under 21.

What we collect

Information you give us

Order details: name, email address, phone number, billing address, shipping address and the products you buy.
Age confirmation: at checkout you confirm you are 21 or older and enter your date of birth. Our server checks the date and keeps only the fact that you confirmed, the time and your IP address. We do not store your date of birth.
Account and subscription details: your delivery schedule, the products in your subscription and your communication preferences.
Marketing sign-ups: your email address when you join our list, along with the welcome code we issue you.
Messages: anything you send us by email or through our contact and wholesale forms.

Payment information

Card details are entered into a secure form hosted by our payment processor, Clover (a Fiserv company). The card number and security code go directly to Clover and never touch our servers or our database. We receive a payment token, the card brand, the last four digits and the expiry month and year so we can show you which card was used, process refunds and renew subscriptions you have set up.

Information collected automatically

Device and usage data: IP address, browser type, time zone, the pages and products you view, how you arrived at the Site and how you move through it.
Cookies and similar technologies: see our Cookie Policy for the full list. Strictly necessary cookies run the cart, checkout, age gate and your cookie choices. Analytics and advertising cookies load only after you accept them.

Why we use it

To take, pack, ship and confirm your orders, and to run your subscriptions.
To confirm your age and comply with federal, state and local laws on nicotine sales.
To process payments and refunds, and to detect and prevent fraud.
To answer your questions and provide customer support.
To send order updates by email, and marketing emails if you have asked for them. You can unsubscribe from marketing at any time using the link in any email.
To understand how the Site is used and improve it.
To keep records we are required to keep for tax, accounting and regulatory purposes.

Who we share it with

We share personal information only with the service providers that help us run the Site, and only for the purposes above. They are not allowed to use it for their own purposes.

Clover (Fiserv): payment processing, card storage for subscriptions, fraud screening.
Supabase: the database and login system that stores orders, customers, subscriptions and our admin accounts.
Netlify: hosting and delivery of the Site.
Resend: sending transactional and marketing email.
Shipping carriers such as USPS: your name, address and phone number so your order can be delivered, and so an adult signature can be collected where the law requires it.
Analytics and advertising partners such as Google Analytics and Meta, only if you accept analytics or advertising cookies. See the Cookie Policy for how to change that choice.

We may also disclose personal information to comply with the law, to respond to a subpoena, court order or other lawful request, to enforce our terms, or to protect the rights, property or safety of Stokes, our customers or others. If Stokes is sold or merges with another company, customer information may be transferred as part of that deal.

We do not sell your personal information.

How long we keep it

Order, payment and shipping records: for as long as needed to fulfil the order and then for the period required by tax, accounting and nicotine-sales regulations, generally several years.
Age confirmations: for the period required to show compliance with nicotine-sales laws, as described in our Age-Verification Policy.
Marketing list: until you unsubscribe or ask us to delete your address.
Support messages: for as long as needed to resolve your question and keep a record of it.

Your choices and rights

Marketing emails: unsubscribe using the link in any email, or write to us.
Cookies: use the Cookie Settings link in the footer to turn analytics and advertising cookies on or off at any time.
Access, correction and deletion: depending on where you live, you may have the right to know what personal information we hold about you, to receive a copy of it, to correct it or to have it deleted. To make a request, email [email protected] from the address you used with us. We will verify the request and respond within the time the law allows. We may need to keep certain records, such as completed orders and age confirmations, where the law requires it.
California residents: you have the rights described above under the California Consumer Privacy Act, and the right not to be discriminated against for exercising them. We do not sell or share personal information as those terms are defined in California law. You may designate an authorized agent to make a request on your behalf.
Other U.S. states: residents of states with comprehensive privacy laws have similar rights and can use the same contact details.

Security

We use encryption in transit, access controls, role-based admin permissions and audit logging to protect your information. Card numbers are never stored by us. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data in line with industry practice.

Where your information is processed

Stokes Picks LLC is based in Louisville, Colorado, and we ship only to U.S. addresses. Your information is processed and stored in the United States by us and the providers listed above.

Do Not Track

There is no common standard for how websites should respond to "Do Not Track" browser signals, so we do not change our practices when we receive one. You can control analytics and advertising cookies through Cookie Settings instead.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The latest version is always on this page.

Contact

Questions, requests or complaints about privacy: [email protected]

Stokes Picks LLC, 932 Main Street, Louisville, CO 80027, United States