Age-Verification & Youth-Prevention Policy
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Stokes Picks is committed to preventing youth access to our products. Our site, marketing, and sales are intended for adults 21+ only. This policy explains how we verify age, restrict access, and promote responsible use.
NICOTINE WARNING: This product contains nicotine. Nicotine is an addictive chemical. For adults 21+ only.
Who May Purchase
- You must be 21 years of age or older to access, purchase, or receive Stokes Picks products.
- By using our site and placing an order, you attest that you are 21+ and provide accurate information to confirm your age.
Multi-Layer Age Controls
We use a defense-in-depth approach:
- Age Gate on Site Entry
- A clear 21+ prompt appears before browsing and at checkout.
- A clear 21+ prompt appears before browsing and at checkout.
- Age Verification at Checkout (Third-Party Service)
- We use a trusted verification provider to confirm age and identity using information you submit (e.g., name, address, date of birth).
- If an automated check cannot verify age, we may request government-issued ID and, in limited cases, a selfie match or additional data as allowed by law.
- Orders that fail verification are cancelled and refunded.
- We use a trusted verification provider to confirm age and identity using information you submit (e.g., name, address, date of birth).
- Adult-Signature Delivery (21+)
- Where required, carriers will request a government ID and an adult signature from someone 21+ at the delivery address.
- Packages will not be left unattended, placed in parcel lockers, or released to minors.
- If no eligible adult is available, the carrier may attempt re-delivery or return the package; reship fees may apply.
- Where required, carriers will request a government ID and an adult signature from someone 21+ at the delivery address.
- Post-Purchase Monitoring
- We review signals for fraud, straw purchases, or attempted youth diversion and may block accounts, cancel orders, and report suspicious activity.
- We review signals for fraud, straw purchases, or attempted youth diversion and may block accounts, cancel orders, and report suspicious activity.
Data Handling & Privacy
- We minimize the data we collect for age checks and work only with providers who use industry-standard security.
- We do not store full payment card numbers (handled by our processor).
- Age-verification results (pass/fail tokens, limited ID metadata) may be retained for compliance and audit for a limited period consistent with law and our Privacy Policy.
- For more information, see our Privacy Policy and Cookie Policy.
Youth-Prevention in Marketing
- We do not market to minors and avoid youth-oriented imagery, themes, or channels.
- We place 21+ statements on product pages, marketing emails, and social profiles where applicable.
- Influencer and affiliate partners must agree to our 21+ promotional standards (no content featuring minors, school settings, or youth culture; mandatory age-gating where available).
Community Retail & Diversion Prevention
- Resale is permitted only to adults 21+ in jurisdictions where such sales are lawful.
- We prohibit straw purchases (buying on behalf of minors). If we suspect diversion, we will cancel orders, block accounts, and may report to authorities.
- If you discover our products being offered to minors, please notify compliance@stokespicks.com immediately.
Returns, Refusals & Delivery Issues
- If an order is returned due to failed age verification or inability to obtain an adult signature, we may refund the product price less shipping, adult-signature, and return-to-sender costs.
- See our Shipping Policy and Returns & Refunds for details.
Geographic Restrictions
- We do not ship to jurisdictions that prohibit online sales of nicotine products or restrict certain flavors.
- See our State Shipping Restrictions page for current no-ship locations (updated as laws change).
- Orders to restricted areas will be cancelled and refunded.
Education & Responsible Use
- Nicotine products are for adult consumers who choose to use them.
- Parents and guardians: consider enabling device-level parental controls, talk to minors about nicotine risks, and secure adult products out of reach.
- For information on nicotine and health, consult a licensed healthcare professional.
Reporting Concerns
If you suspect underage access, diversion, or misuse:
- Email: compliance@stokespicks.com
- Include order number (if known), dates, screenshots/photos, and any relevant details.
- We review credible reports promptly and take appropriate action.
Policy Enforcement
We may cancel orders, block accounts, restrict addresses, and work with carriers and platforms to enforce this policy. Attempted underage purchases may be referred to law enforcement where appropriate.
Updates to This Policy
We may update this policy as laws, carrier rules, or best practices change. The “Last Updated” date reflects the most recent version.